Privacy Policy for Aheadly
This Privacy Policy explains how aheadly ("Company," "we," "us," or "our") collects, uses, stores, shares, and otherwise processes information when you access or use the Aheadly mobile application, related websites, content, features, software, and services (collectively, the "Service").
By using the Service, you acknowledge this Privacy Policy. If you do not agree, do not use the Service.
1. Scope
This Privacy Policy applies to information we collect through the Service and in connection with customer support, business operations, security, fraud prevention, and legal compliance.
It does not apply to information processed solely by third parties on their own behalf, including Apple, Google, payment processors, identity providers, analytics providers, hosting providers, or other third-party services integrated with the Service. Those third parties may have their own privacy policies and terms.
2. Information We Collect
Depending on how you use the Service, we may collect the following categories of information.
Information You Provide Directly
- account information, such as your name, email address, login credentials, or third-party sign-in identifiers;
- support communications, feedback, survey responses, and any information you provide when contacting us;
- content you create or upload, including plan titles, dates, times, destinations, places, stay durations, notes, schedule details, shared plans, and related content;
- information you choose to share with other users through collaboration or sharing features; and
- any other information you voluntarily submit to us.
Location and Route-Related Information
- precise or approximate location information, if you grant location permissions on your device;
- origin, destination, waypoint, route, timing, transportation mode, and travel preference data;
- search input, map interactions, and route calculation requests; and
- device-derived location context where available through your operating system or third-party map provider.
Usage, Device, and Technical Information
- device type, operating system, app version, language, time zone, and general technical configuration;
- identifiers assigned to your account, device, session, or installation, where used for operation, security, or analytics;
- log data, including IP address, request timestamps, crash data, diagnostics, error reports, performance data, and activity metadata;
- usage information, such as feature access, screen flows, plan creation counts, subscription status, and interaction history; and
- information about how you access and use third-party powered features, including map and routing requests.
Purchase and Subscription Information
- subscription tier, entitlement status, billing state, renewal status, transaction identifiers, and related purchase metadata supplied to us by Apple, Google, or another platform; and
- limited purchase history needed to provide paid features, enforce usage limits, and handle support issues.
We do not receive your full payment card number or full payment instrument details when purchases are processed by Apple, Google, or another third-party platform.
3. How We Use Information
We may use information for the following purposes:
- to provide, operate, maintain, secure, and improve the Service;
- to create, save, organize, calculate, and display plans, routes, departure times, and timer-related functions;
- to enable collaboration, sharing, permissions management, and user-to-user interactions;
- to authenticate users and manage accounts;
- to process subscriptions, enforce free plan and paid plan limits, and administer billing-related functionality;
- to provide customer support and respond to inquiries;
- to monitor usage, prevent abuse, control costs, and protect third-party service integrations such as Google Maps Platform;
- to troubleshoot bugs, analyze performance, and maintain reliability and security;
- to detect, investigate, prevent, and address fraud, misuse, unauthorized access, or violations of our Terms;
- to comply with legal obligations and enforce our rights, policies, and agreements;
- to send service-related notices, updates, alerts, and administrative communications; and
- for internal analytics, service development, testing, quality assurance, and business operations.
4. How We Share Information
We may share information in the following circumstances:
- with service providers, contractors, vendors, and infrastructure providers who process information on our behalf;
- with map, routing, transit, geolocation, hosting, authentication, analytics, customer support, and payment-related partners as needed to operate the Service;
- with other users, to the extent you choose to share plans or grant permissions through the Service;
- with Apple, Google, or other platform operators as necessary for app distribution, purchases, subscription validation, security, or compliance;
- in connection with a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar corporate transaction;
- when required by law, court order, subpoena, legal process, or governmental request;
- when we believe disclosure is necessary to protect the rights, property, safety, or security of us, our users, third parties, or the public; and
- with your direction or consent.
Because the Service includes plan sharing and collaboration features, information you share with other users may be viewed, copied, retained, exported, or further disclosed by those recipients. We are not responsible for acts of other users once you choose to share information with them.
5. Google Maps Platform and Other Third-Party Services
The Service may use Google Maps Platform and other third-party services to provide location, mapping, route estimation, transit, and related functionality.
When you use such features:
- certain information, including location, destination, route input, and request metadata, may be transmitted to those third-party providers;
- those providers may collect, process, retain, and use information in accordance with their own terms and privacy policies; and
- your use of those features is also subject to applicable third-party legal terms, notices, and restrictions.
We encourage you to review the privacy practices and terms of relevant third-party providers before using their features through the Service.
6. Legal Bases and International Processing
Depending on your jurisdiction, we may process information:
- to perform our contract with you;
- based on your consent;
- to comply with legal obligations; and
- for our legitimate interests, such as security, abuse prevention, analytics, service improvement, support, and business operations, where permitted by law.
Your information may be processed, stored, and accessed in countries other than the country where you live. Those countries may have data protection laws that differ from your jurisdiction.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Service;
- maintain account functionality;
- preserve business and financial records;
- resolve disputes;
- enforce agreements;
- comply with legal obligations; and
- detect or prevent fraud, abuse, or security incidents.
Retention periods may vary depending on the type of information, the sensitivity of the data, the purpose for which it was collected, and legal or operational requirements.
We may delete, de-identify, aggregate, or anonymize information when it is no longer needed in identifiable form, subject to technical constraints, backups, and legal requirements.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- access the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- object to or request restriction of certain processing;
- withdraw consent where processing is based on consent; and
- request a copy of certain information in a portable format.
You may also control some information through your device or platform settings, such as location permissions, notification permissions, account settings, and app access controls.
If you want to exercise a privacy request, contact us at [Support Email]. We may need to verify your identity before completing certain requests.
9. Account Deletion and Shared Content
You may request deletion of your account and certain associated information by contacting us at [Support Email], unless and to the extent we need to retain information for legitimate business purposes or legal compliance.
Please note:
- information you shared with other users may remain visible to those users;
- copies of shared content may persist in other users' accounts, exports, screenshots, or records;
- backup copies may remain for a period of time; and
- we may retain limited data necessary for fraud prevention, dispute resolution, tax, accounting, audit, legal compliance, or enforcement purposes.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no security measure is perfect, and we cannot guarantee absolute security.
You are responsible for protecting your account credentials and for using the Service in a secure manner.
11. Children's Privacy
The Service is not directed to children under the age at which parental consent is required under applicable law, and we do not intend to knowingly collect personal information from such children without appropriate authorization.
If you believe a child has provided us with personal information in violation of applicable law, contact us at [Support Email], and we will take appropriate steps.
12. Do Not Track and Similar Signals
The Service may not respond to browser-based "Do Not Track" signals or similar signals where no consistent industry standard exists for compliance.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we may update the "Last Updated" date and take additional steps where required by law.
Your continued use of the Service after an updated Privacy Policy becomes effective indicates your acknowledgment of the updated policy, to the extent permitted by law.
14. Contact Us
Aheadly
Email: aheadly.support[@]gmail.com
15. Important Note About App Store Privacy Disclosures
If you distribute the Service through the App Store, Google Play, or another platform, you may see separate privacy disclosures, privacy labels, or data safety disclosures on those platforms. Those disclosures are intended to summarize certain data practices and should be read together with this Privacy Policy.